Shipping & Delivery Information

We can ship to virtually any address in the world. Please note that there are restrictions on some products as these cannot be shipped to international destinations due to freight restrictions. **We aim to dispatch all goods within 24 hours of receipt of the order. Whilst our aim is to meet these times, sometimes slight delays may occur when larger orders or custom-made goods are selected.

Tracking Numbers are available upon request on all shipments.
Please note that all prices quoted are approximate and exclusive of VAT. Exact postage costs are given at the checkout prior to payment being made.
Please read the delivery Terms & Conditions. By placing an order with Campbell Coutts Ltd. you agree that you have read, understood, and agreed with our Terms & Conditions.

United Kingdom Delivery

*Mainland UK includes the Isle of Wight, but excludes Highlands, Scottish Islands, Northern Ireland and other Islands. These will be charged as per column 4 above

The value stated for shipping at Checkout is based on the standard delivery method. If you would like to upgrade your UK Mainland delivery to include Saturday, pre-noon or by 10:30AM, then please contact us directly for a price.

Europe, USA & Canada and all other countries

We offer volume based delivery by courier for all our international orders.
For shipment up to 50Kg, we use FedEx, DHL or UPS International Economy and Priority delivery methods.
For shipments of 50Kg and upwards, please contact us directly for a quote.

The value stated for shipping at Checkout is based on Economy delivery method (we use Priority delivery for United States, Canada, Australia & New Zealand). If you would like to upgrade your shipment to Priority, then please contact us directly.
Please be aware that all International orders will require a 'Signature' for delivery and therefore cannot be left unattended.

Europe USA & Canada All Other Countries
For orders of 1Kg and upwards

2-5 Working Day Delivery
For orders of 1Kg and upwards

1-3 Working Day Delivery
For orders of 1Kg and upwards

Delivery time is dependent on the
location of the destination!

Looking for a Cheaper Delivery for Non-Urgent Order?

For flock fibre order (dimensional weight under 2.3kg) that you don’t need urgently, we offer a lower shipping cost alternative. Your order will be shipped the next day with Royal Mail Tracked service.

All the shipping cost is calculated based on the dimensional weight of the product when the DIM weight exceeds the actual weight of the item.

To calculate the DIM weight of an item, you multiply the length (cm) by width (cm) by height (cm) and divide it by the dimensional weight divisor. The most common divisor is 5000.